Frequently Asked Questions
Yes, we offer international shipping! Shipping is free for orders above $250. For orders under $250, shipping fees and delivery times vary depending on your location.
Shipping fees vary depending on your location, fees will be reflected at checkout. Delivery takes approximately 7-20 days for most regions.
It depends on where you’re based. All orders are shipped from Singapore, and in some cases, your local customs office might apply extra fees once your package arrives.
Every country’s rules are a little different, so if you’re unsure, feel free to reach out at info@leapstudio.shop.
At LEAP STUDIO, everything is handmade in small batches. Which means a lot of time, care, and intention goes into each piece. Because we’re a tiny team (just one human, hi), returns or exchanges are not available at this time.
However, if something isn’t quite right, refunds will be reimbursed in the form of store credit. Just reach out within 5 days of receiving your order.
Read our return/refund policy here.
Our jewelry is handcrafted using the lost wax casting method – designs are carved in wax which then get casted into metal!
All designs are made of 925 sterling silver. Our pieces are designed to last, with careful attention paid to the quality of materials and craftsmanship.
To keep your jewelry looking its best, we recommend storing it in a cool, dry place, away from direct sunlight. Avoid contact with water, perfume, and lotions, as these can tarnish or damage the metal. If your piece needs cleaning, gently polish it with a soft cloth. For more tips, check out this guide.
Because our designs are produced in limited quantities, once a piece is sold out, it may not be restocked. However, if there’s a particular design you’re interested in, feel free to email us at info@leapstudio.shop and we'll see what we can do!
Here's a guide to find out! If you're still unsure, feel free to email us at info@leapstudio.shop before placing an order.
If you would like a design in your size, please contact me at info@leapstudio.shop and I'll work on getting that sorted for you.